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Common purchase queries answered
Orders and Shipping
Delivery times vary based on the shipping method selected and your location. Generally, our standard delivery takes between 2-4 business days. Customized products may have longer delivery times, typically 2-5 business days for customized shirts and 2-5 weeks for “PnDmart By You” shoes. Please note that delivery to remote locations may take longer. You will receive an estimated delivery date during the checkout process.
Creating an account with us is easy! Simply click on the “Sign Up” or “Create Account” link at the top right corner of our website. Fill out the required information, including your name, email address, and a password of your choice. Once your account is created, you can start shopping, track your orders, and enjoy personalized recommendations. If you have any questions or need assistance, please contact our customer service team at support@pndmart.com or call +1-410-936-2403.
To change your shipping address, please log into your account and update the address in the “My Account” section before placing your order. If your order is already placed, contact our customer service team as soon as possible to assist with the change.
For security reasons, we do not store credit card information on our servers. All payments are processed securely through trusted third-party payment processors to ensure your financial information remains safe and protected.
Sales tax may be applied to your order based on applicable laws and regulations in your shipping destination. The final sales tax amount will be calculated during checkout and added to your order total.
We currently ship to many countries worldwide. To find out if we ship to your country, please check the list of available countries during the checkout process or contact our customer service team at sales@pndmart.com or +1-410-936-2403 for more information.
Whenever possible, we will combine your items into one package. However, depending on the size, weight, and availability of the products, your order may be shipped in multiple packages. You will receive separate tracking information for each package.
If you need to swap an item
Returns and Exchanges
At PnDmart, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 45 days of purchase for a full refund or exchange. Items must be returned in their original, unused condition with all tags and packaging intact.
To initiate a return, visit our returns portal and follow the instructions. Refunds will be processed to the original form of payment. Please note that gift cards, customized products, and bodywear, including face masks, are non-returnable.
We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order. We provide a pre-paid shipping label for returns, and your new order will come with free standard shipping.
For more details, please refer to our Return & Exchange Policy.
We apologize for any inconvenience caused. Please contact our customer service team at sales@pndmart.com or call +1-410-936-2403 immediately. We will work swiftly to resolve the issue and arrange for the correct item to be sent to you as quickly as possible.
We apologize for the inconvenience. Please contact our customer service team at sales@pndmart.com or call +1-410-936-2403 within 48 hours of receiving your order. Provide details and photos of the damaged items. We will assist you in resolving the issue promptly, whether through a replacement, refund, or other appropriate resolution. Your satisfaction is our priority.
Please follow the instructions provided with your return authorization for the correct return address. If you have any questions or need assistance, please contact our customer service team at sales@pndmart.com or call +1-410-936-2403. We’re here to help ensure your return process goes smoothly.
For customer support, you can contact us via email at support@pndmart.com or call our customer service team at +1-410-936-2403. Our dedicated support team is available to assist you with any questions, concerns, or issues you may have regarding your shopping experience or orders.
If you entered an incorrect shipping address, please contact our customer service team immediately at sales@pndmart.com or call +1-410-936-2403. We will do our best to update the address before your order is shipped.
To change or cancel an order after it has been submitted, please contact our customer service team immediately at sales@pndmart.com or call +1-410-936-2403. We will do our best to accommodate your request; however, please note that orders are processed quickly to ensure prompt delivery. Once an order has been shipped, it cannot be changed or canceled.
Unfortunately, we do not currently offer pre-orders for items that are sold out. We recommend checking back regularly as inventory levels may change, or sign up for notifications on our website to be informed when the item becomes available again. If you have any questions, please contact our customer service team at sales@pndmart.com or call +1-410-936-2403.