Delivery times vary based on the shipping method selected and your location. Generally, our standard delivery takes between 2-4 business days. Customized products may have longer delivery times, typically 2-5 business days for customized shirts and 2-5 weeks for “PnDmart By You” shoes. Please note that delivery to remote locations may take longer. You will receive an estimated delivery date during the checkout process.

At PnDmart, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 45 days of purchase for a full refund or exchange. Items must be returned in their original, unused condition with all tags and packaging intact.

To initiate a return, visit our returns portal and follow the instructions. Refunds will be processed to the original form of payment. Please note that gift cards, customized products, and bodywear, including face masks, are non-returnable.

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order. We provide a pre-paid shipping label for returns, and your new order will come with free standard shipping.

For more details, please refer to our Return & Exchange Policy.

To track the status of your order, log into your account and go to the “My Orders” section. You’ll find real-time updates and tracking information for all your orders. You will also receive a tracking link via email once your order has been shipped.

You can receive customer support by contacting our customer service team via email at sales@pndmart.com or by calling +1-410-936-2403. Our support team is available to assist you with any questions or concerns you may have.

If you entered an incorrect shipping address, please contact our customer service team immediately at sales@pndmart.com or call +1-410-936-2403. We will do our best to update the address before your order is shipped.

We currently ship to many countries worldwide. To find out if we ship to your country, please check the list of available countries during the checkout process or contact our customer service team at support@pndmart.com or +1-410-936-2403 for more information.

Whenever possible, we will combine your items into one package. However, depending on the size, weight, and availability of the products, your order may be shipped in multiple packages. You will receive separate tracking information for each package.